Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 691 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) eating while on a call (d) hanging up without bye
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) speaking clearly (d) shouting into the phone
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) shouting into the phone (d) hanging up without bye
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) camera at the ceiling (d) eating while on a call
10. 10.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
13. 13.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
14. 14.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) speaking clearly (d) hanging up without bye
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) calling late at night (d) saying your name first
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) loud TV behind you (d) side talk during a call
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) loud TV behind you (d) speaking clearly
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
33. 33.True or false: “calling late at night” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) hanging up without bye (d) eating while on a call
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) calling late at night (d) speaking clearly

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