Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 692 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) eating while on a call (d) side talk during a call
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) camera at the ceiling
6. 6.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) hanging up without bye (d) loud TV behind you
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) hanging up without bye
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) eating while on a call
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
17. 17.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
19. 19.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) camera at the ceiling (d) calling late at night
21. 21.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) camera at eye level
23. 23.True or false: “calling late at night” shows good call manners. (a) True (b) False
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) muting when not talking
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) a quiet place for calls
28. 28.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) side talk during a call (d) camera at the ceiling
29. 29.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) “Is this a good time?” (d) camera at eye level
31. 31.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) camera at the ceiling (d) loud TV behind you
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.True or false: “eating while on a call” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
37. 37.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
38. 38.True or false: “muting when not talking” shows good call manners. (a) True (b) False
39. 39.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
40. 40.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True

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