Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 693 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) eating while on a call
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.True or false: “calling late at night” shows good call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) camera at the ceiling (d) side talk during a call
8. 8.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) saying bye before ending (d) camera at eye level
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
11. 11.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) a quiet place for calls (d) speaking clearly
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
13. 13.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) camera at eye level (d) saying bye before ending
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) loud TV behind you
17. 17.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) calling late at night (d) eating while on a call
22. 22.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
24. 24.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
25. 25.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) speaking clearly
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) muting when not talking (d) shouting into the phone
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone

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