Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 694 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) side talk during a call
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
11. 11.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) speaking clearly (d) a quiet place for calls
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
15. 15.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
16. 16.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) camera at the ceiling (d) shouting into the phone
22. 22.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) camera at eye level
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) speaking clearly (d) loud TV behind you
28. 28.True or false: “calling late at night” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) camera at eye level (d) side talk during a call
30. 30.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
33. 33.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) loud TV behind you (d) camera at eye level
35. 35.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) hanging up without bye
40. 40.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) muting when not talking

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