Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 695 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) loud TV behind you (d) eating while on a call
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) eating while on a call (d) calling late at night
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) saying bye before ending (d) eating while on a call
8. 8.True or false: “camera at eye level” shows good call manners. (a) False (b) True
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) muting when not talking (d) side talk during a call
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) saying your name first (d) “Is this a good time?”
13. 13.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) camera at eye level (d) speaking clearly
14. 14.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
15. 15.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) calling late at night
18. 18.True or false: “calling late at night” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
21. 21.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) saying your name first
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) camera at eye level
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
33. 33.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) “Is this a good time?” (d) loud TV behind you
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) shouting into the phone (d) “Is this a good time?”
37. 37.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) saying your name first (d) loud TV behind you
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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