Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 696 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at the ceiling (d) camera at eye level
4. 4.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) saying your name first
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) saying bye before ending (d) loud TV behind you
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) calling late at night (d) side talk during a call
11. 11.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
12. 12.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
13. 13.True or false: “saying your name first” shows poor call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) shouting into the phone (d) speaking clearly
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) hanging up without bye (d) “Is this a good time?”
17. 17.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) eating while on a call (d) muting when not talking
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) calling late at night (d) saying your name first
19. 19.True or false: “speaking clearly” shows good call manners. (a) False (b) True
20. 20.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
25. 25.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) shouting into the phone (d) camera at eye level
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.True or false: “saying your name first” shows good call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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