Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 697 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
2. 2.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
4. 4.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) camera at eye level (d) speaking clearly
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) a quiet place for calls (d) muting when not talking
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) muting when not talking (d) camera at eye level
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) “Is this a good time?”
16. 16.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) camera at eye level (d) saying bye before ending
17. 17.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) saying bye before ending (d) speaking clearly
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) saying your name first
19. 19.True or false: “side talk during a call” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.True or false: “speaking clearly” shows good call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.True or false: “calling late at night” shows poor call manners. (a) True (b) False
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
31. 31.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) shouting into the phone
36. 36.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) speaking clearly
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) a quiet place for calls (d) saying bye before ending
40. 40.True or false: “camera at eye level” shows poor call manners. (a) False (b) True

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