Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 698 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) side talk during a call
3. 3.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) loud TV behind you (d) muting when not talking
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) loud TV behind you
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) camera at the ceiling
18. 18.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) eating while on a call
20. 20.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
22. 22.True or false: “muting when not talking” shows good call manners. (a) True (b) False
23. 23.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
24. 24.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) a quiet place for calls (d) hanging up without bye
29. 29.True or false: “speaking clearly” shows good call manners. (a) False (b) True
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) “Is this a good time?” (d) camera at eye level
32. 32.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) saying your name first
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) saying your name first
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) loud TV behind you (d) side talk during a call
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
39. 39.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) camera at eye level

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