Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 699 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) muting when not talking (d) eating while on a call
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) eating while on a call
5. 5.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
7. 7.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) camera at the ceiling
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) shouting into the phone (d) speaking clearly
12. 12.True or false: “side talk during a call” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) side talk during a call (d) shouting into the phone
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
16. 16.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
17. 17.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
21. 21.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) speaking clearly
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
28. 28.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) “Is this a good time?” (d) shouting into the phone
29. 29.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
30. 30.True or false: “muting when not talking” shows good call manners. (a) False (b) True
31. 31.True or false: “saying your name first” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
33. 33.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.True or false: “calling late at night” shows good call manners. (a) False (b) True
36. 36.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) “Is this a good time?”
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) saying bye before ending (d) loud TV behind you
40. 40.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners

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