Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 700 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) muting when not talking (d) camera at eye level
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) calling late at night (d) saying your name first
8. 8.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) muting when not talking (d) a quiet place for calls
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) shouting into the phone (d) side talk during a call
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) calling late at night (d) saying your name first
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) camera at eye level
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) saying your name first (d) saying bye before ending
26. 26.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) camera at the ceiling
31. 31.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) camera at eye level (d) hanging up without bye
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
39. 39.True or false: “saying your name first” shows poor call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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