Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 8 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) camera at eye level (d) a quiet place for calls
2. 2.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) camera at the ceiling (d) “Is this a good time?”
13. 13.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) saying bye before ending (d) a quiet place for calls
14. 14.True or false: “muting when not talking” shows good call manners. (a) False (b) True
15. 15.True or false: “speaking clearly” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) saying bye before ending
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) speaking clearly (d) side talk during a call
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) saying your name first (d) camera at eye level
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
28. 28.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
34. 34.True or false: “saying your name first” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) eating while on a call
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) calling late at night (d) side talk during a call
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.True or false: “saying bye before ending” shows good call manners. (a) True (b) False

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