Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 71 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) muting when not talking (d) saying bye before ending
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) saying bye before ending
8. 8.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) a quiet place for calls (d) calling late at night
9. 9.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
11. 11.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
17. 17.True or false: “saying your name first” shows poor call manners. (a) False (b) True
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) “Is this a good time?” (d) speaking clearly
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) calling late at night (d) “Is this a good time?”
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) hanging up without bye (d) saying bye before ending
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) eating while on a call (d) speaking clearly
26. 26.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) camera at eye level
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) calling late at night
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
32. 32.True or false: “saying your name first” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
34. 34.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying your name first (d) shouting into the phone
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) speaking clearly (d) saying your name first

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students