Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 703 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) muting when not talking
5. 5.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
11. 11.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) camera at eye level (d) shouting into the phone
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) loud TV behind you (d) eating while on a call
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) calling late at night (d) speaking clearly
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) eating while on a call (d) “Is this a good time?”
25. 25.True or false: “side talk during a call” shows good call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) muting when not talking (d) saying your name first
27. 27.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) “Is this a good time?”
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying bye before ending (d) camera at the ceiling
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying bye before ending (d) eating while on a call
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) loud TV behind you
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) eating while on a call
37. 37.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.True or false: “muting when not talking” shows good call manners. (a) True (b) False
40. 40.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False

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