Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 704 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
2. 2.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) eating while on a call (d) loud TV behind you
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
4. 4.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
6. 6.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.True or false: “speaking clearly” shows good call manners. (a) True (b) False
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) saying your name first (d) “Is this a good time?”
12. 12.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) saying your name first (d) a quiet place for calls
13. 13.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) speaking clearly
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
16. 16.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
17. 17.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
22. 22.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) calling late at night (d) loud TV behind you
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) “Is this a good time?” (d) loud TV behind you
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying your name first (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
33. 33.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) speaking clearly
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
36. 36.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
38. 38.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
39. 39.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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