Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 705 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) a quiet place for calls
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) camera at eye level (d) saying your name first
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) loud TV behind you
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
7. 7.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) camera at the ceiling (d) hanging up without bye
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
11. 11.True or false: “saying your name first” shows poor call manners. (a) False (b) True
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
13. 13.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
15. 15.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.True or false: “calling late at night” shows poor call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) saying your name first (d) loud TV behind you
21. 21.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
22. 22.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) “Is this a good time?”
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) camera at eye level (d) shouting into the phone
26. 26.True or false: “eating while on a call” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) a quiet place for calls
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) loud TV behind you (d) side talk during a call
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) hanging up without bye (d) a quiet place for calls
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) a quiet place for calls (d) “Is this a good time?”
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) side talk during a call (d) shouting into the phone
36. 36.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) loud TV behind you (d) shouting into the phone
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) “Is this a good time?”

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