Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 706 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) a quiet place for calls (d) saying bye before ending
4. 4.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) speaking clearly (d) saying bye before ending
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) eating while on a call (d) camera at eye level
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) “Is this a good time?”
11. 11.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
12. 12.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
14. 14.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
15. 15.True or false: “eating while on a call” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) calling late at night
18. 18.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) muting when not talking (d) camera at eye level
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
22. 22.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) eating while on a call (d) hanging up without bye
23. 23.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) shouting into the phone (d) a quiet place for calls
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
27. 27.True or false: “muting when not talking” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) camera at the ceiling (d) side talk during a call
29. 29.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
30. 30.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) loud TV behind you (d) speaking clearly
38. 38.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) camera at eye level

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