Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 707 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) saying bye before ending (d) speaking clearly
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) a quiet place for calls (d) camera at eye level
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) saying your name first (d) calling late at night
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) camera at the ceiling (d) saying bye before ending
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.True or false: “saying your name first” shows poor call manners. (a) False (b) True
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) saying your name first (d) “Is this a good time?”
20. 20.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
21. 21.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) saying your name first (d) calling late at night
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) speaking clearly
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) shouting into the phone (d) saying your name first
26. 26.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
27. 27.True or false: “muting when not talking” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) eating while on a call (d) calling late at night
29. 29.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
31. 31.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at eye level (d) saying bye before ending
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) saying bye before ending (d) speaking clearly
37. 37.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
39. 39.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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