Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 708 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
2. 2.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
3. 3.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) loud TV behind you (d) calling late at night
7. 7.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.True or false: “side talk during a call” shows good call manners. (a) True (b) False
10. 10.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) camera at the ceiling (d) shouting into the phone
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
14. 14.True or false: “saying your name first” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
16. 16.True or false: “calling late at night” shows poor call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) side talk during a call (d) speaking clearly
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) loud TV behind you (d) saying bye before ending
20. 20.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) eating while on a call (d) saying your name first
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) camera at the ceiling
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) muting when not talking (d) hanging up without bye
34. 34.True or false: “speaking clearly” shows good call manners. (a) False (b) True
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) speaking clearly
37. 37.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
38. 38.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) camera at eye level
40. 40.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) loud TV behind you (d) eating while on a call

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