Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 709 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) calling late at night
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) eating while on a call (d) side talk during a call
5. 5.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) saying your name first
7. 7.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) loud TV behind you
10. 10.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
13. 13.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) speaking clearly
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
19. 19.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) hanging up without bye
20. 20.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
21. 21.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.True or false: “calling late at night” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) camera at the ceiling
27. 27.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
31. 31.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) side talk during a call (d) a quiet place for calls
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) muting when not talking (d) saying bye before ending
33. 33.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) a quiet place for calls (d) muting when not talking
36. 36.True or false: “camera at eye level” shows good call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
39. 39.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye

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