Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 710 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.True or false: “saying your name first” shows good call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
4. 4.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
7. 7.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
8. 8.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) eating while on a call (d) shouting into the phone
10. 10.True or false: “side talk during a call” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
13. 13.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) muting when not talking
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.True or false: “speaking clearly” shows good call manners. (a) True (b) False
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) calling late at night (d) shouting into the phone
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) calling late at night (d) eating while on a call
23. 23.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) loud TV behind you (d) saying your name first
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
27. 27.True or false: “calling late at night” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
35. 35.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) camera at eye level (d) a quiet place for calls
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
39. 39.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
40. 40.True or false: “muting when not talking” shows poor call manners. (a) False (b) True

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