Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 72 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.True or false: “eating while on a call” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) hanging up without bye (d) muting when not talking
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
7. 7.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) saying your name first (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.True or false: “side talk during a call” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) muting when not talking (d) camera at eye level
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
16. 16.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) a quiet place for calls (d) camera at eye level
18. 18.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) camera at eye level (d) saying your name first
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) a quiet place for calls (d) camera at eye level
21. 21.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
23. 23.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.True or false: “camera at eye level” shows good call manners. (a) True (b) False
26. 26.True or false: “saying your name first” shows poor call manners. (a) False (b) True
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
28. 28.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
31. 31.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) shouting into the phone (d) camera at eye level
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
37. 37.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
40. 40.True or false: “shouting into the phone” shows good call manners. (a) True (b) False

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