Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 711 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
3. 3.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
4. 4.True or false: “calling late at night” shows good call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
6. 6.True or false: “camera at eye level” shows good call manners. (a) False (b) True
7. 7.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) loud TV behind you (d) saying your name first
9. 9.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) eating while on a call
12. 12.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
14. 14.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
15. 15.True or false: “side talk during a call” shows good call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) hanging up without bye
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) calling late at night (d) camera at the ceiling
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) a quiet place for calls (d) saying bye before ending
25. 25.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) a quiet place for calls (d) calling late at night
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying your name first (d) “Is this a good time?”
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) “Is this a good time?” (d) saying your name first
30. 30.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) muting when not talking (d) camera at the ceiling
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) a quiet place for calls (d) side talk during a call
33. 33.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) hanging up without bye (d) side talk during a call
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) saying bye before ending
38. 38.True or false: “muting when not talking” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at eye level (d) camera at the ceiling
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners

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