Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 712 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
3. 3.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
4. 4.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) eating while on a call
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) saying bye before ending (d) eating while on a call
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) camera at eye level (d) saying your name first
14. 14.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
15. 15.True or false: “eating while on a call” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) saying bye before ending (d) a quiet place for calls
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
23. 23.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) calling late at night
29. 29.True or false: “side talk during a call” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
31. 31.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) saying your name first
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying bye before ending (d) camera at the ceiling
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) camera at the ceiling
37. 37.True or false: “calling late at night” shows good call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) “Is this a good time?”
39. 39.True or false: “speaking clearly” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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