Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 713 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) eating while on a call (d) loud TV behind you
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) a quiet place for calls (d) camera at eye level
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) shouting into the phone (d) camera at eye level
13. 13.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) saying your name first
14. 14.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
15. 15.True or false: “saying your name first” shows poor call manners. (a) True (b) False
16. 16.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at the ceiling (d) camera at eye level
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
21. 21.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
24. 24.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) saying your name first
27. 27.True or false: “saying your name first” shows good call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) saying bye before ending
29. 29.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) “Is this a good time?” (d) camera at eye level
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) saying your name first
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) speaking clearly
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) speaking clearly (d) saying bye before ending
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) calling late at night (d) muting when not talking
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) muting when not talking (d) a quiet place for calls

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