Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 714 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) saying bye before ending
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
5. 5.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) loud TV behind you
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) speaking clearly
9. 9.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) speaking clearly (d) “Is this a good time?”
10. 10.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.True or false: “saying your name first” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
20. 20.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) hanging up without bye (d) saying your name first
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.True or false: “calling late at night” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) side talk during a call (d) calling late at night
25. 25.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
26. 26.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
27. 27.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) saying your name first
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
31. 31.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) calling late at night
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) loud TV behind you (d) shouting into the phone
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) calling late at night (d) eating while on a call
38. 38.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) side talk during a call (d) “Is this a good time?”
40. 40.True or false: “muting when not talking” shows good call manners. (a) False (b) True

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