Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 715 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
2. 2.True or false: “camera at eye level” shows good call manners. (a) False (b) True
3. 3.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) camera at eye level (d) muting when not talking
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) a quiet place for calls
6. 6.True or false: “muting when not talking” shows good call manners. (a) True (b) False
7. 7.True or false: “eating while on a call” shows good call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) speaking clearly
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) saying your name first (d) “Is this a good time?”
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) eating while on a call
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
16. 16.True or false: “speaking clearly” shows good call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) camera at eye level (d) calling late at night
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) calling late at night (d) camera at the ceiling
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) “Is this a good time?” (d) eating while on a call
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) saying your name first (d) hanging up without bye
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
22. 22.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
25. 25.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
29. 29.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) “Is this a good time?” (d) muting when not talking
31. 31.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
34. 34.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
35. 35.True or false: “calling late at night” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
37. 37.True or false: “saying your name first” shows poor call manners. (a) True (b) False
38. 38.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) “Is this a good time?” (d) saying your name first
40. 40.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) “Is this a good time?” (d) speaking clearly

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