Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 716 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
2. 2.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) “Is this a good time?”
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) side talk during a call
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
12. 12.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
14. 14.True or false: “saying your name first” shows good call manners. (a) True (b) False
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) calling late at night (d) saying bye before ending
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) loud TV behind you
24. 24.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) a quiet place for calls (d) eating while on a call
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) side talk during a call
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) camera at eye level (d) saying bye before ending
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) calling late at night (d) camera at eye level
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
33. 33.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
36. 36.True or false: “calling late at night” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) shouting into the phone (d) calling late at night
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) camera at eye level (d) side talk during a call

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