Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 717 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) speaking clearly (d) loud TV behind you
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) loud TV behind you (d) eating while on a call
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) “Is this a good time?”
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
7. 7.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) shouting into the phone (d) eating while on a call
11. 11.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
15. 15.True or false: “saying your name first” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
18. 18.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) eating while on a call (d) camera at the ceiling
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) camera at the ceiling
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) muting when not talking
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
24. 24.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
27. 27.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
28. 28.True or false: “muting when not talking” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) camera at the ceiling (d) eating while on a call
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) saying your name first (d) saying bye before ending
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) “Is this a good time?” (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
38. 38.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) saying bye before ending (d) hanging up without bye
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) eating while on a call
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) saying your name first (d) side talk during a call

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