Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 718 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) saying your name first (d) shouting into the phone
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
13. 13.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
15. 15.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) muting when not talking
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) calling late at night
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) hanging up without bye (d) calling late at night
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
22. 22.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.True or false: “camera at eye level” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
26. 26.True or false: “calling late at night” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) camera at the ceiling (d) shouting into the phone
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
31. 31.True or false: “muting when not talking” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) loud TV behind you (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
36. 36.True or false: “speaking clearly” shows good call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) eating while on a call (d) hanging up without bye
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) eating while on a call (d) calling late at night
39. 39.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are

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