Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 719 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
3. 3.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
4. 4.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) “Is this a good time?” (d) muting when not talking
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) a quiet place for calls (d) saying your name first
8. 8.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
9. 9.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) muting when not talking (d) camera at eye level
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) a quiet place for calls (d) side talk during a call
14. 14.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
17. 17.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying bye before ending (d) eating while on a call
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) calling late at night (d) loud TV behind you
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
25. 25.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) hanging up without bye (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) a quiet place for calls
27. 27.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
29. 29.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) loud TV behind you (d) saying your name first
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) a quiet place for calls (d) saying your name first
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) speaking clearly (d) shouting into the phone
36. 36.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) saying your name first (d) hanging up without bye
37. 37.True or false: “saying your name first” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) side talk during a call (d) shouting into the phone
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying bye before ending (d) saying your name first

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