Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 720 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) shouting into the phone (d) camera at eye level
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) saying bye before ending
3. 3.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) loud TV behind you (d) camera at the ceiling
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
9. 9.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) camera at eye level
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) “Is this a good time?”
15. 15.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling
20. 20.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
21. 21.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.True or false: “side talk during a call” shows good call manners. (a) False (b) True
25. 25.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
26. 26.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) eating while on a call (d) a quiet place for calls
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) camera at the ceiling (d) saying your name first
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) camera at eye level

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