Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 73 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
2. 2.True or false: “saying your name first” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
5. 5.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
6. 6.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) calling late at night (d) loud TV behind you
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) “Is this a good time?”
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) muting when not talking (d) camera at eye level
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) speaking clearly (d) saying your name first
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
14. 14.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) muting when not talking (d) hanging up without bye
16. 16.True or false: “calling late at night” shows good call manners. (a) True (b) False
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
23. 23.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) camera at eye level (d) saying your name first
25. 25.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) muting when not talking (d) saying your name first
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) eating while on a call
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
34. 34.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) saying your name first (d) hanging up without bye
36. 36.True or false: “side talk during a call” shows good call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) saying bye before ending (d) muting when not talking
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) camera at eye level (d) saying bye before ending
39. 39.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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