Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 721 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) saying your name first (d) speaking clearly
2. 2.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.True or false: “saying your name first” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
16. 16.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) eating while on a call (d) camera at the ceiling
18. 18.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) eating while on a call
19. 19.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
26. 26.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) calling late at night (d) shouting into the phone
28. 28.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) side talk during a call (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) side talk during a call (d) camera at eye level
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
32. 32.True or false: “calling late at night” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
36. 36.True or false: “calling late at night” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) saying your name first
38. 38.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) speaking clearly
40. 40.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) a quiet place for calls (d) camera at the ceiling

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