Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 722 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) hanging up without bye (d) loud TV behind you
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) shouting into the phone
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying your name first (d) calling late at night
5. 5.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) eating while on a call (d) camera at the ceiling
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) loud TV behind you (d) eating while on a call
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) saying your name first
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
14. 14.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
15. 15.True or false: “eating while on a call” shows good call manners. (a) True (b) False
16. 16.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) eating while on a call
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) a quiet place for calls (d) shouting into the phone
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) side talk during a call (d) calling late at night
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) camera at eye level (d) calling late at night
26. 26.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
27. 27.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
28. 28.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) shouting into the phone
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.True or false: “calling late at night” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
35. 35.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) camera at the ceiling (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) camera at the ceiling (d) muting when not talking
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) hanging up without bye (d) saying your name first
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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