Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 723 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) saying your name first
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
7. 7.True or false: “side talk during a call” shows good call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) loud TV behind you
12. 12.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
14. 14.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) speaking clearly (d) muting when not talking
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) a quiet place for calls (d) camera at eye level
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) side talk during a call (d) muting when not talking
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) saying bye before ending (d) eating while on a call
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
20. 20.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
21. 21.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) speaking clearly (d) a quiet place for calls
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
24. 24.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
25. 25.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
29. 29.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) saying bye before ending (d) saying your name first
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) loud TV behind you (d) camera at eye level
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) loud TV behind you
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False

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