Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 724 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
4. 4.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) camera at the ceiling (d) side talk during a call
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) “Is this a good time?”
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
11. 11.True or false: “muting when not talking” shows good call manners. (a) False (b) True
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) a quiet place for calls
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) camera at eye level (d) saying bye before ending
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) saying your name first (d) muting when not talking
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) saying your name first (d) calling late at night
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
26. 26.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) calling late at night (d) hanging up without bye
29. 29.True or false: “eating while on a call” shows good call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) side talk during a call
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) loud TV behind you (d) a quiet place for calls
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) shouting into the phone (d) eating while on a call
35. 35.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) calling late at night (d) muting when not talking
39. 39.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) “Is this a good time?” (d) saying bye before ending

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