Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 725 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) shouting into the phone
3. 3.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) muting when not talking
7. 7.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) calling late at night
8. 8.True or false: “saying your name first” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
10. 10.True or false: “eating while on a call” shows good call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) camera at the ceiling (d) hanging up without bye
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.True or false: “side talk during a call” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
16. 16.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) saying your name first (d) muting when not talking
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) side talk during a call
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) loud TV behind you (d) camera at eye level
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) calling late at night (d) side talk during a call
24. 24.True or false: “camera at eye level” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) calling late at night (d) side talk during a call
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
30. 30.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
32. 32.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.True or false: “speaking clearly” shows good call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
37. 37.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) “Is this a good time?” (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) side talk during a call (d) eating while on a call
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once

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