Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 726 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) saying bye before ending (d) speaking clearly
3. 3.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) camera at eye level (d) loud TV behind you
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at the ceiling (d) saying your name first
6. 6.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
7. 7.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) muting when not talking (d) shouting into the phone
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) speaking clearly (d) saying your name first
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) camera at eye level (d) eating while on a call
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) speaking clearly (d) “Is this a good time?”
15. 15.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) side talk during a call (d) muting when not talking
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
21. 21.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) saying your name first (d) hanging up without bye
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
25. 25.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
28. 28.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
29. 29.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) loud TV behind you
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) muting when not talking (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) calling late at night
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.True or false: “side talk during a call” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) “Is this a good time?”

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