Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 727 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) camera at eye level (d) a quiet place for calls
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) a quiet place for calls
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) a quiet place for calls (d) “Is this a good time?”
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
14. 14.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
15. 15.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
16. 16.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
18. 18.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
19. 19.True or false: “side talk during a call” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) shouting into the phone
25. 25.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) “Is this a good time?” (d) shouting into the phone
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) calling late at night
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
30. 30.True or false: “calling late at night” shows good call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
34. 34.True or false: “speaking clearly” shows good call manners. (a) True (b) False
35. 35.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
36. 36.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
37. 37.True or false: “camera at eye level” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
39. 39.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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