Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 728 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
4. 4.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) a quiet place for calls (d) speaking clearly
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at eye level (d) saying bye before ending
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) saying your name first
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
9. 9.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) eating while on a call
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
13. 13.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) hanging up without bye
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) speaking clearly (d) eating while on a call
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) shouting into the phone
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
18. 18.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) side talk during a call
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying your name first (d) calling late at night
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) camera at the ceiling
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) hanging up without bye
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) hanging up without bye (d) loud TV behind you
26. 26.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) camera at the ceiling (d) shouting into the phone
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
29. 29.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
31. 31.True or false: “saying your name first” shows good call manners. (a) False (b) True
32. 32.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) muting when not talking (d) saying bye before ending
34. 34.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
36. 36.True or false: “saying your name first” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) saying bye before ending (d) “Is this a good time?”
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
40. 40.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners

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