Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 729 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at the ceiling (d) saying your name first
2. 2.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
5. 5.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.True or false: “eating while on a call” shows good call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) muting when not talking (d) saying your name first
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) eating while on a call
10. 10.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
12. 12.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
16. 16.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
17. 17.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
18. 18.True or false: “calling late at night” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
21. 21.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
22. 22.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
23. 23.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
24. 24.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) “Is this a good time?” (d) camera at eye level
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
30. 30.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) camera at eye level
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) camera at the ceiling (d) speaking clearly
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying bye before ending (d) hanging up without bye
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
37. 37.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
38. 38.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
39. 39.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) shouting into the phone (d) loud TV behind you

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