Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 730 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) hanging up without bye (d) eating while on a call
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) hanging up without bye (d) camera at the ceiling
8. 8.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) loud TV behind you
12. 12.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) a quiet place for calls
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) saying bye before ending (d) camera at eye level
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.True or false: “saying your name first” shows poor call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) saying your name first
22. 22.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
26. 26.True or false: “calling late at night” shows poor call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
31. 31.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) saying your name first
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) camera at the ceiling (d) calling late at night
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) muting when not talking
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners

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