Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 74 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) side talk during a call
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) camera at eye level (d) hanging up without bye
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) shouting into the phone (d) saying bye before ending
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
7. 7.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
11. 11.True or false: “muting when not talking” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) eating while on a call
14. 14.True or false: “calling late at night” shows poor call manners. (a) False (b) True
15. 15.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) saying your name first (d) “Is this a good time?”
17. 17.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) loud TV behind you
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
21. 21.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
23. 23.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
25. 25.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) side talk during a call (d) calling late at night
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) loud TV behind you
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
31. 31.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) eating while on a call
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) calling late at night (d) “Is this a good time?”
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.True or false: “side talk during a call” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) saying your name first (d) side talk during a call
39. 39.True or false: “speaking clearly” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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