Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 731 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
2. 2.True or false: “calling late at night” shows good call manners. (a) True (b) False
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
4. 4.True or false: “saying your name first” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) side talk during a call (d) shouting into the phone
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) speaking clearly
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) saying bye before ending (d) muting when not talking
12. 12.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
13. 13.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
14. 14.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) shouting into the phone (d) hanging up without bye
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
18. 18.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
19. 19.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) saying bye before ending (d) calling late at night
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) calling late at night
24. 24.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
25. 25.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) camera at eye level (d) saying your name first
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) calling late at night (d) saying your name first
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) side talk during a call
29. 29.True or false: “saying your name first” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
33. 33.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
35. 35.True or false: “camera at eye level” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) speaking clearly
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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