Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 732 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) saying bye before ending (d) speaking clearly
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) camera at the ceiling (d) side talk during a call
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) “Is this a good time?”
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) calling late at night (d) speaking clearly
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) a quiet place for calls (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) shouting into the phone
14. 14.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) “Is this a good time?” (d) side talk during a call
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
18. 18.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
19. 19.True or false: “calling late at night” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) calling late at night
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
25. 25.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) shouting into the phone (d) calling late at night
28. 28.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) saying your name first (d) saying bye before ending
31. 31.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) saying your name first (d) speaking clearly
36. 36.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
37. 37.True or false: “side talk during a call” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) side talk during a call
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) speaking clearly

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