Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 733 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
3. 3.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) camera at the ceiling (d) calling late at night
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.True or false: “speaking clearly” shows good call manners. (a) False (b) True
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) speaking clearly (d) camera at eye level
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) eating while on a call (d) loud TV behind you
17. 17.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at the ceiling (d) side talk during a call
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) shouting into the phone (d) a quiet place for calls
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) “Is this a good time?” (d) speaking clearly
26. 26.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
28. 28.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) muting when not talking (d) a quiet place for calls
35. 35.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) hanging up without bye (d) loud TV behind you
37. 37.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
38. 38.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) side talk during a call
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False

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