Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 734 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
3. 3.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
5. 5.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) saying bye before ending (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) calling late at night (d) “Is this a good time?”
18. 18.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) calling late at night
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) saying your name first (d) muting when not talking
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.True or false: “calling late at night” shows poor call manners. (a) True (b) False
23. 23.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
26. 26.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
27. 27.True or false: “calling late at night” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) a quiet place for calls (d) speaking clearly
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.True or false: “side talk during a call” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
34. 34.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) speaking clearly (d) loud TV behind you
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying bye before ending (d) muting when not talking
39. 39.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) saying your name first (d) saying bye before ending
40. 40.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) “Is this a good time?”

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