Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 735 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) shouting into the phone
2. 2.True or false: “saying your name first” shows good call manners. (a) False (b) True
3. 3.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) saying bye before ending
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) hanging up without bye (d) muting when not talking
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) calling late at night (d) side talk during a call
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) “Is this a good time?” (d) calling late at night
13. 13.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
14. 14.True or false: “eating while on a call” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) shouting into the phone (d) camera at the ceiling
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) “Is this a good time?” (d) hanging up without bye
26. 26.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
27. 27.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) side talk during a call
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) calling late at night (d) camera at the ceiling
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
38. 38.True or false: “saying your name first” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) “Is this a good time?”

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