Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 736 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
2. 2.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) hanging up without bye (d) shouting into the phone
4. 4.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) “Is this a good time?” (d) shouting into the phone
8. 8.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) side talk during a call
11. 11.True or false: “saying your name first” shows poor call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) eating while on a call
13. 13.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) a quiet place for calls (d) saying your name first
15. 15.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) calling late at night (d) a quiet place for calls
18. 18.True or false: “side talk during a call” shows good call manners. (a) False (b) True
19. 19.True or false: “muting when not talking” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) muting when not talking (d) hanging up without bye
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) saying your name first (d) eating while on a call
27. 27.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
29. 29.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
35. 35.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) eating while on a call (d) muting when not talking
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) speaking clearly
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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