Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 737 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) calling late at night
2. 2.True or false: “saying your name first” shows good call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.True or false: “saying your name first” shows poor call manners. (a) False (b) True
5. 5.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
6. 6.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) speaking clearly
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) camera at eye level
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) saying your name first
12. 12.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying bye before ending (d) calling late at night
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
19. 19.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
20. 20.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
27. 27.True or false: “camera at eye level” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
34. 34.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at eye level (d) shouting into the phone
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) muting when not talking (d) hanging up without bye
39. 39.True or false: “eating while on a call” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at the ceiling (d) camera at eye level

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